It is a good practice to make sure all of your dip switches are set to the factory position on all of your flow selector boxes during installation. If the dip switches are not set in the factory position you will have L11 and E17 error codes to follow. You can verify the factory dip switch settings by looking at access door on the flow selector box. The L11 and E17 error codes can also be caused by wiring issues, good wiring practices can prevent having problems.


Changing dip switches on your flow selectors is not necessary because all of your flow selector addresses and port numbers are set using and codes 00FE and 0105 on your thermostat. Making sure your flow selector address and your flow selector port address is correct will make the start up process much easier. If care is taken and you have a good understanding of the wiring and installation of a VRF system the start up process can be close to seamless.


L11- Detected indoor unit address, Flow selector unit not connected.


E17- Communication trouble between indoor unit and flow selector unit.

John Grenade

Technical Service Manager • Southwest District

April 10, 2024

PWM Furnace Blower Motor Troubleshooting

This month I will be covering how to troubleshoot a PMW Blower Motor on a Carrier furnace.


What is a PWM motor? The acronym PWM stands for Pulse Width Modulation. For motor controllers, PWM can refer to both the input signal and the method the controller uses to control motor speed.


The blower motor has 115 VAC applied to it anytime the furnace is powered, so you will need to verify this. Manually close the blower door switch and measure the voltage between L1 and Neutral L2 wires as shown below on the control board. (Note; If 115 VAC is not present, check incoming power to furnace.)

Close-up of a circuit board with labeled components and two red circled connectors on the right.

Open the blower door switch, disconnect black lead between power choke and motor. On ¾ & 1 PWM horsepower motors will have a power choke located on the blower housing. Power chokes are used to filter line power and to reduce current draw of the motor. The power choke may be bypassed for troubleshooting purposes. Insert your meter lead into disconnected power lead and manually close the blower door switch. Verify 115 VAC is present. If correct voltage present, open blower switch and reconnect power leads.

Close-up of electrical wiring and a gray component inside a metal enclosure, with a red arrow pointing to a connector.

L1 harness connected to blower motor

Checking for secondary voltage, the PWM blower motor used in the current furnaces is controlled by ON/OFF switching of the DC voltage circuit through the motor controller (CPU).


Manually close the blower door switch and verify 24 VAC between R and C at the thermostat terminals on the furnace control board as shown below.

Close-up of a blue circuit board with two components highlighted by red boxes.

There are only two wires to control motor speed, brown wire feeds constant 15 VDC to the motor and yellow wire feeds back from the motor to the furnace control board.

Electrical wiring diagram showing CPU, PCB, and BLWM connections with labeled plugs and lines

Now you will need to check 15 VDC Power to Blower Motor. Verify all harnesses are connected and 115 VAC power is on. Close blower door switch. Set your meter to DC volts (VDC). Insert positive probe into the back of brown lead at PL16. Touch the other lead to C terminal on furnace control board. Voltage reading from the furnace control board should be about 15 VDC at the brown wire as shown below.

Digital multimeter reading 15.53 in an electrical panel with multicolored wires and a lit circuit board LED.

Note: a reading of approximately 35V (or higher) indicates the green ground wire on the motor is disconnected – repair as needed.


A 15 VDC reading is normal, may be slightly higher or lower as actual line volage affects low voltage. If measure voltage is unstable or scrolling, check harness connectors and pins.


Checking motor control signal, with no call for Fan from the thermostat, close the blower door switch. Your meter set to DC voltage (VDC), insert the positive lead into the back of the yellow lead of PL16. Touch the other lead to the C terminal on the furnace control board. With no motor operation, voltage will be 10 to 15 VDC as shown below.

Wiring connected to a circuit board inside an electronics enclosure, with a multimeter in the foreground

If voltage is 0 VDC or significantly below 10 VDC:


0 VDC indicates a likely “no connection” issue with the harness connector plugs at either PL13 (Motor) or PL16 (Harness)


Voltage significantly below 10 VDC indicates partial connection of harness connectors, or a damaged motor controller.


Checking the motor control signal, close the blower door switch and a call for Fan only from the Thermostat. Your meter set to DC voltage (VDC), insert the positive lead into the back of the yellow lead of PL16. Touch the other lead to the C terminal on the furnace control board. With the motor operating, voltage reading will 5 to 8 VDC as shown below.

Electrical wiring inside a machine cabinet next to a yellow digital multimeter displaying a reading

Remove the call for Fan, voltage reading will return to 10 to 15 VDC when the motor turns off.


Sources:


HVAC Partners, 59SC6A-01SI


Disclaimer: The technical statements, information and recommendations contained herein are believed to be accurate as of the date hereof, but Mingledorff’s does not make representations or warranties, express or implied, as to its accuracy, its completeness, or the results to be obtained. The information is being provided for informational purposes only and is intended for use by persons having adequate skill and expertise regarding the proper selection, use and application of the products and recommendations and at their own risk and discretion.


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September 16, 2026
Disclaimer: The technical statements, information and recommendations contained herein are believed to be accurate as of the date hereof, but Mingledorff’s does not make representations or warranties, express or implied, as to its accuracy, its completeness, or the results to be obtained. The information is being provided for informational purposes only and is intended for use by persons having adequate skill and expertise regarding the proper selection, use and application of the products and recommendations and at their own risk and discretion. 
By Jesse Van Atta • September 16, 2026
Disclaimer: The technical statements, information and recommendations contained herein are believed to be accurate as of the date hereof, but Mingledorff’s does not make representations or warranties, express or implied, as to its accuracy, its completeness, or the results to be obtained. The information is being provided for informational purposes only and is intended for use by persons having adequate skill and expertise regarding the proper selection, use and application of the products and recommendations and at their own risk and discretion.