With our new system in place, there are three different numbers associated with your order:
- Billing document / Invoice #
- Sales order #
- Delivery Document #
Any of these three numbers may be used in Service Bench in the replacement invoice number box, but please use just one.
The invoice number can be located here on the invoice
You may also use the Sales Order number located on the Order Acknowledgement
From the packing list, please use either the number before the hyphen or the number after the hyphen.
For example: 0080053355 OR 0010027596
Do NOT use the entire number with the hyphen
If your replacement invoice generated from our previous software system includes a suffix, such as -00 or -01, do not include the suffix on your claim. Example: 910448